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Frequently Asked Questions
Sizing & Fit
Use a tape measure to measure your chest, waist, hips and sleeve length. Follow our size guide for accurate measurements.
No, our fit is a 'tailored fit' which is inbetween Regular and Slim
Yes, we offer free and easy exchanges if your suit doesn’t fit. Please make sure it’s in original condition with all tags attached, and contact us within 14 days of receiving your order to arrange an exchange.
Absolutely! Our suits are designed with tailoring in mind. While we offer a variety of sizes, you can always take your suit to a professional tailor for adjustments to achieve a custom fit.
Orders & Shipping
Yes, we offer free shipping on orders over £100.
Please contact us immediately. We can change the address before the order is processed.
Standard delivery in the UK takes 3-5 business days. For faster service, we also offer next-day delivery if you place your order before 2 PM. International shipping times vary depending on the destination.
Yes, once your order has been shipped, we’ll send you a tracking number via email so you can monitor your package's journey right to your door.
Yes, we ship worldwide. Shipping costs and delivery times will vary depending on your location. At checkout, you’ll see the available shipping options for your country.
Returns & Exchanges
Contact customer service within 14 days of receiving your order to begin the return process.
Exchanges are free, but if you’re returning an item for a refund, a £3.99 return shipping fee will apply.
Tailored or altered suits are not eligible for return.
Yes, you can exchange your suit for a different style if it's in stock.
Products & Materials
We use premium wool, tweed, linen, and blends. Fabric details are listed on each product page.
Yes, all of our suits are fully lined, offering added comfort and structure.
No, we recommend dry cleaning only to maintain the quality of the fabric.
Miscellaneous
No, we only sell suits.
Yes, we offer discounts for large orders. Contact us for more details.
We do not offer tailoring, but our suits are designed for easy alterations.
Customer Support
Email us at support@paulandrewsuits.com or use our live chat.
Customer service is available Monday to Friday, 9 AM to 5 PM (GMT).